TK
Thabiso K

1 reviews | Active since Dec 2016

16 Aug 2018, 09:34

MTN is so unprofessional!

MTN has been delaying to help me with a ***** query that I reported to them.. It's been almost 6 months now!

By far, the WORST service ever. I write a negative review on hellopeter, they contact me asking for an Affidavit, I send it through, then nothing happens. I write a negative review again 2 months later, they contact me asking for my ID number, I give it to them, then nothing happens again

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Aug 2018, 14:48
Official

Thank you for your post.

We sincerely apologize for the bad experience with our service. We understand the frustration caused by not being informed of the resolution to your query.

This is to advise that our legal team will be emailing you a letter to confirm that the matter is closed and.

Warm regards

Eunice

Complaints analyst.

Best regards,