MTN is so frustrating that you're better off using the post office ;MTN is managed like a State owned enterprise

MTN has taken money out my bank account for an order which has not been received for over a month and has neither provided a receipt for the purchased product. I request a refund as it is highly unlikely that I will receive my order. It is appalling that the only way to reach customer service is through 3rd party websites such as Hellopeter, seeing as none of the so called "customer care" representatives on the helpline have any knowledge on how to problem solve. If you're going to hire *********** workers in order to cut costs, you might as well s**** the entire department as it would function exactly the same. I don't have the time to open a case of ***** but if the matter isn't resolved i will be forced to. MTN is so frustrating