MTN is so disappointing

Hi there,

I am appalled by MTN's customer service specifically related to them logging my account as "written off" when I settled it in full in advance as my contract was just in arrears but I just wanted to not have this contract anymore. "Written off" Which is an adverse note on my credit report has set me back in a lot of what I planned to do. What would it have taken to just as they have logged it incorrectly to fix it. I did have a hard time paying my contract last year due to Covid and being a freelancer and they would badger me for payments which I did my best to pay and when I finally got back on my feet I settle this account just for them to break down what I have been trying to build. I am upset, truly. It has been over a month since I have settled and over a week or more that I have been trying to get into contact with someone. Albeit, they did give me a query number and once the week was over I wanted to check in on the progress but I get sent back and forth or get no response. I emailed the complaints twice now. Honestly, don't know what to do. I am at my wits end. Looking to possibly handle the matter legally. Any advice?