AJ
Angelique J

1 reviews | Active since May 2016

02 Nov 2016, 10:47

Mtn is SICKENING!

<p>I laid a complaint about Mtn and still to this day NOBODY contacted me w.r.t. The query.</p> <p>Mtn Direct sent me a BROKEN/DAMAGED/OLD phone when I took out a new contract from them. Within 6 months the phone is broken, sent for "repairs" even though they only reset the phone, what I also could have done myself,</p> <p>BUT WHEN THE PHONE CAME BACK, IT HAD THE VERY SAME ISSUES, PLUS THE MISSING PIXEL ON THE SCREEN IS STILL MISSING... I am not using the phone anymore, cause its for me, useless.</p> <p>PLEASE SEND UR COURIER GUYS OUT TO MY HOUSE AND COLLECT THIS USELESS THING OF YOURS.</p> <p>I don't want this device anymore, I want a brand new one, not "repaired" or "fixed"... This thing is already broken when it got to me!!!</p> <p>Call me ********** 849/ ********** 287</p> <p>I stay in Grahamstown Eastern</p> <p>Cape. Military Base</p> <p>AND DO SOMETHING ABOUT MY ISSUE!!!! IJOH!</p> <p>REQ: ********** </p>

0
Replies (4)
MTN South Africa
MTN South Africa's reply03 Nov 2016, 09:08
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please assist as information given on posts regarding numbers do not display. Kindly may request to send a mail to the below address for prompt resolution.

Address: #***

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

Best regards,

AJ
Angelique J's update03 Nov 2016, 09:49
Reviewer Update

Kevin, please give me a valid email address that I can forward my details to. ********** .....

********** ********** nt working

AJ
Angelique J's update04 Nov 2016, 11:19
Reviewer Update

THIS ISSUE IS GOING NOWHERE SLOWLY ... I NEED HELP AND THIS USELESS COMPANY CANT PROVIDE ME WITH ANY!!! 0..7..8..4...2...2...1...8,.4...9.... CALL MEE!!!

AJ
Angelique J's update30 Dec 2016, 09:06
Reviewer Update

Will someone eventually DO SOMETHING WITH THIS COMPLAINT??????!!!!! IS MTN SOOOOO USELESS!!!???

OR DO U JUST ENJOY ROBBING AND IGNORING PAYING CLIENTS??? CALL Ur GRAHAMSTOWN STORE at Pick n Pay and Ask Jovan Ocks my Cell number (Angelique ) and call me. Asap because if nothing is being done...i am taking this issue further! Gosh!