nV
neran V
1 reviews | Active since Feb 2013
30 Jul 2018, 11:33
MTN IS ******** THERE SINCERE CUSTOMERS...
On December 2017, my wife upgrade her contract at the Durban North branch. She taken an S8 plus which came with a television and R4000 voucher of our next cruise. We have received the television. We decided to use our voucher in November which is valid for a year. Now when she called MSC they asked her to call MTN. When she called MTN, they are saying they cannot find the voucher on the system. If MTN cannot honour our voucher then surely they don't deserve our business. We are being debited every month but they tell us they cannot find our voucher on the system. To me MTN is trying to **** us. At the moment we are been given the run around, if MTN do not sort this out, I will be terminating this contract due to being a ****. If MTN cannot find the voucher on the system ...then surely the won't have my banking details to debit us every month.
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neran V's updateReviewer Update
31 Jul 2018, 07:25My wife has contacted Samsung, they are still giving us the run around. I have registered on the Samsung rewards app when we got the phone, but at that time we were not planning a trip. On march 2018, we booked a cruise and when we wanted to use the voucher MSC told us that we need to book 4weeks in advance to use to voucher, so we saved our voucher for November this year since it going to be our 19 year anniversary. Now when we want to book they say us we have not registered andnow it's nil n void. The sales man did not inform us that we had to register. All he said was go on the app and redeem so it will get saved on my e wallet, and when we decide to use it go on the e wallet and use it. The only time you redeem a voucher is when you need to use it. We have been with MTN for a long time and we were very loyal to MT N. After all the voucher is not free, we Pay for it out of our cell phone bills every month. So all I ask is that MT N honour our voucher and let my wife and I celebrate our 19 years marriae together . ********** 002.
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neran V's update31 Jul 2018, 07:25
Reviewer Update
My wife has contacted Samsung, they are still giving us the run around. I have registered on the Samsung rewards app when we got the phone, but at that time we were not planning a trip. On march 2018, we booked a cruise and when we wanted to use the voucher MSC told us that we need to book 4weeks in advance to use to voucher, so we saved our voucher for November this year since it going to be our 19 year anniversary. Now when we want to book they say us we have not registered andnow it's nil n void. The sales man did not inform us that we had to register. All he said was go on the app and redeem so it will get saved on my e wallet, and when we decide to use it go on the e wallet and use it. The only time you redeem a voucher is when you need to use it. We have been with MTN for a long time and we were very loyal to MT N. After all the voucher is not free, we Pay for it out of our cell phone bills every month. So all I ask is that MT N honour our voucher and let my wife and I celebrate our 19 years marriae together . ********** 002.
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neran V's updateReviewer Update
01 Aug 2018, 07:09MTN need to up there game. We being given the run around. The Salesman at MTN only wanted the sales that's why he didn't explain properly, know we have to loose out on our R4000 voucher and further more I did not take the contract from SAMSUNG, I have taken it from MTN and if MTN cannot sort this out then I am not prepared to pay for an S8 plus were by I cannot enjoy the rewards...I will be taking the Device with the Samsung Television and the unused Voucher and returning it to MTN. This is no use to me all because of your Salesman. I will be contacting Consumer watch and I will aware the public of how MTN are using Samsung to attract customer. I will also be putting MTN on social media...were by the world can know as well.
nV
neran V's update01 Aug 2018, 07:09
Reviewer Update
MTN need to up there game. We being given the run around. The Salesman at MTN only wanted the sales that's why he didn't explain properly, know we have to loose out on our R4000 voucher and further more I did not take the contract from SAMSUNG, I have taken it from MTN and if MTN cannot sort this out then I am not prepared to pay for an S8 plus were by I cannot enjoy the rewards...I will be taking the Device with the Samsung Television and the unused Voucher and returning it to MTN. This is no use to me all because of your Salesman. I will be contacting Consumer watch and I will aware the public of how MTN are using Samsung to attract customer. I will also be putting MTN on social media...were by the world can know as well.