MTN IS ******** THEIR CUSTOMERS

Firstly, when trying to make an enquiry with mtn they do not respond. I sent countless emails and only receive a response weeks later. So in September I had paid my acc in full. 3 weeks later I receive an sms saying that I am still owing that amount. So from September I have sent countless emails asking how it was possible that I was still owing when I had proof of payment and had sent it off to them. I also requested on many of those emails that I want to cancel my contract with them. So from September until the 16 of November, I could not get any assistance from them in regards to the payment. They suspended my acc and I could not use my cellphone because of their own mistake. Eventually I got somebody to assist me on the 17th of November and my acc was reactivated. I immediately sent through another email stating that I want my contract canceled with them. Now I AM BEING TOLD THAT I FIRST NEED TO PAY FOR NOVEMBER BEFORE THEY CAN CANCEL MY CONTRACT. THIS IS TOTAL BULL!!!! IT WAS A MISTAKE MADE ON THEIR SIDE, MY ACCOUNT WAS SUSPENDED FOR A WHOLE MONTH WHERE I COULD DO NOTHING WITH IT AND NOW I AM STILL BEING TOLD THAT I MUST PAY. WHAT NONSENSE IS THIS?????? I WOULD EXPECT FEEDBACK