TD
Thokozani D

1 reviews | Active since Mar 2015

12 May 2015, 09:34

MTN is ******** people with these combo deals!

Two months ago I app**** for a combo with mtn wher the deal was for a cellphone and led tv and up to date the tv has not been delivered. U call the store and they give u stories and they cnt even give u Samsung's number or they give you the wrong number. U request to speak to the manager they tell u he has since left and the new manager who is highly *********** comes to the phone and gvz u a fair showcase of her ignorance and lack of knowledge in the mtn brand. Now I'm tryin to cancel the damn contract and it seems impossible but not a single one of mtn's staff can tell me when e tv will be delivered or what the hold up is even after I request an address to fetch it for myself. So in a nutshell guys, stop buying these promos wit tv's and cameras they are all a **** cause the debit orders keep gng off and yet there is no delivery of the gadgets! Hw awful and disgusting is such a form of organised theft to which you sign and consent!

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Replies (1)
MTN South Africa
MTN South Africa's reply13 May 2015, 13:34
Official
Hello Thokozani Dube,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that the cellphone number *** does not reflect on our system, it is not active with MTN. Please may you supply us with the number that your query relates to in order to access your account and assist you further with your query.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***