MTN IS ****S it's clients

Worst Client Services!! Careful of taking data contracts with MTN they **** people. So last year i took a contract for data to be loaded on monthly basis for only R109 over a phone with the consultant, she never mentioned anything about spend limit, i did not even know what that was until i was told i owe MTN R4 000 and some change, i called to enquire this and i was told i been running out of data and using money from my spend limit which i was not advised about when i took the contract. I disputed this and told them i never knew about any spend limit, so what happened is that i would buy airtime and call my family and friends and when my airtime ran out it would not notify me the call would just continue as though i still have airtime. same with data when i run out of data it would not notify me and i'd continue streaming as though i still have data, only to find out that all this time it was charging or deducting from this SPEND LIMIT i was not told about when i took the contract.

I have been disputing this for months and asked for the call transcript showing where i agreed to this nonsense. I feel that it was an important thing to for the consultant to note so that i can opt it for a No Spend Limit account, but they didn't now i am told im in debt. Up to today a call script haven't been provided and the debt hasn't been cleared everyone ignored my case. i have had back and forth with MTN i even ended up giving up. TAMARA NAIDOO i think is the manager in the retention that was handling my case, she went all quiet on me. Now they have handed me to collections without even running their investigations.