MTN is *******

MTN call centre agents are absolutely horrible!!! I recharged my account to buy a bundle and my airtime went missing. I called in moments later to Enquirie and I spoke to UYANDA who picked up my recharge and the error. She asked me to switch off my phone and try again in 2 minutes. I waited an hour then tried again but my airtime balance was even lower. I called and spoke to MORGAN who couldn't explain what happened to the airtime but insisted I was on the internet even though i told him my data was off since before the recharge. He put me on hold then came back and said I would recieve an SMS after 10 minutes when my balance was refunded by his supervisor after denying me vehemently the opportunity to speak to the supervision. 30 minutes later I call and the lady I spoke to all of a sudden had no record of my airtime purchase on the system and advised MORGAN did not load for my balance to be fixed. Why am I supposed to beg for my own airtime??? Morgan does NOT have customer service and I demand a written apology from him. I am upset. It is now 2 and a half hours later and my balance keeps going up and down but it has not been refunded!!! I have 3 contracts with MTN but I am beyond ****ed, this is *******!!!