1 reviews | Active since May 2015
MTN IS ROBBING US WITH THEIR RIDICULOUS PRICE RATE
I loaded R28 Airtime made a 4min12sec call to cellc number and sent 2smses on a public holiday of the 1st, my airtime was R0.00 later it said i had R1.40 and yesterday again i loaded Airtime made a single call late at night and woke up with R0.01 whereas i have 1Gb of data it could have never been and i turn off my Data when i go to sleep. MTN is properly experiencing challenges as a business but there are going to lose a lot of customers due to this because people can change networks without changing a number there is a big difference to how CellC operates, im loving everything about CellC on the other side my sister has Vodacom and is very happy but Everyone i know who is with MTN is porting to other Networks. We cannot have such Service, i do not have words for this Nonsense we are receiving, you can not fix a problem by creating a problem especially one that causes an inconvience to people that get the business going. DISAPPOINTED
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note that I have checked the usage details on your number, calls were made and charged as per your price plan also we pick up that during this period there was a lot of USSD strings used ie: *120*777#, do note that this is chargeable at R0.20 for every 10 seconds of usage. Do note as well the package you currently on is a broadband 500MB, this is mainly used for data usage therefore making calls from this would always be higher, do go to your nearest service to see new voice packages that you could migrate too.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note that I have checked the usage details on your number, calls were made and charged as per your price plan also we pick up that during this period there was a lot of USSD strings used ie: *120*777#, do note that this is chargeable at R0.20 for every 10 seconds of usage. Do note as well the package you currently on is a broadband 500MB, this is mainly used for data usage therefore making calls from this would always be higher, do go to your nearest service to see new voice packages that you could migrate too.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***