1 reviews | Active since Jul 2015
MTN IS ROBBING US BLIND
Once again, month after month, MTN has changed conditions in my contract without my consent resulting in significant costs being incurred by me without any refunds. The latest saga is now you have decided to suspend all SMS's from my account. I have, as a result incurred call charges where I would normally have no charge due to free SMS's. Despite numerous attempts to contact the call center with absolutely no reply, the problem has still not been resolved. Even an MTN store has logged this complaint on your system and you still have done nothing about it. <br> <br> WE ARE BEING IGNORED AND ABUSED BY A MARKET BULLY AND WILL NOT TOLERATE THIS ANY LONGER!!!!!<br> <br> If there is no action on this complaint within the next 24 hours I will be taking this complaint further and exercise my right as a consumer, under the Consumer Protection Act, to report MTN and have your name in the media headlines. It's no wonder Cell C is offering a R10 000 contract buyout. It appears that MTN is losing revenue due to their ongoing strike and labour disputes and as a result is skimming money from subscribers' accounts to offset their losses. <br> <br> ENOUGH IS ENOUGH MTN, YOUR *******ION WILL BE EXPOSED!<br>
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that the data and sms bundles were loaded accordingly on 23rd July.
Regards
Mary
REQ:***
Best regards,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that the data and sms bundles were loaded accordingly on 23rd July.
Regards
Mary
REQ:***
Best regards,
