pR
paul R
1 reviews | Active since Oct 2013
01 Jul 2015, 17:10
mtn is robbing people
MTN has been debiting my accounts amounts that i don't understand where they come from. The MTN store cannot help me, they say i must call 808, but they are on strike. My phone was blocked for 3 weeks yet mtn took my money. MTN is a ****
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MTN South Africa's replyOfficial
13 Jul 2015, 10:05Hello Paulous,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that you had 3 lines active. The number ending with 1016 was last invoiced on the 13th of April 2015. A credit was passed for the invoice as the migration to prepaid was done late.
We can confirm that the account is now current after we received your payment of R600.00 on the 30th of June 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that you had 3 lines active. The number ending with 1016 was last invoiced on the 13th of April 2015. A credit was passed for the invoice as the migration to prepaid was done late.
We can confirm that the account is now current after we received your payment of R600.00 on the 30th of June 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply13 Jul 2015, 10:05
Official
Hello Paulous,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that you had 3 lines active. The number ending with 1016 was last invoiced on the 13th of April 2015. A credit was passed for the invoice as the migration to prepaid was done late.
We can confirm that the account is now current after we received your payment of R600.00 on the 30th of June 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that you had 3 lines active. The number ending with 1016 was last invoiced on the 13th of April 2015. A credit was passed for the invoice as the migration to prepaid was done late.
We can confirm that the account is now current after we received your payment of R600.00 on the 30th of June 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,