RN
Raphael N
1 reviews | Active since Sept 2014
07 Dec 2015, 10:40
mtn is robbing me airtime and data
Mtn is deducting my airtime and data and claim I my fone settings are chowing my data. This setting has been here for months and I have managed to go through the month on 1G and R300.00 Airtime but this month it only lasted less than a week. Every time I buy data and airtime it just vanishes. I have spent close to a thousand Rand in one week and I need my money back or I port to vodacon
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
13 Dec 2015, 06:32Hello rafire619,
Thank you for poet.We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
I have checked on the system and it shows that the phone is using data and some of the on internet as well, kindly manage your applications on your phone. Kindly close background apps:
1.From the home screen, scroll across to the running apps screen.
2.Tap the X icon in the bottom right corner of the app.
3.Repeat for each running app.
The background apps will be closed.
Disable Automatic updates:
1.From the home screen, scroll to and tap Settings .
2.Tap Software Updates.
3.Tap the Settings icon.
4.To disable Tap the Automatic update switch to off.
The Automatic updates will be disabled
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for poet.We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
I have checked on the system and it shows that the phone is using data and some of the on internet as well, kindly manage your applications on your phone. Kindly close background apps:
1.From the home screen, scroll across to the running apps screen.
2.Tap the X icon in the bottom right corner of the app.
3.Repeat for each running app.
The background apps will be closed.
Disable Automatic updates:
1.From the home screen, scroll to and tap Settings .
2.Tap Software Updates.
3.Tap the Settings icon.
4.To disable Tap the Automatic update switch to off.
The Automatic updates will be disabled
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply13 Dec 2015, 06:32
Official
Hello rafire619,
Thank you for poet.We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
I have checked on the system and it shows that the phone is using data and some of the on internet as well, kindly manage your applications on your phone. Kindly close background apps:
1.From the home screen, scroll across to the running apps screen.
2.Tap the X icon in the bottom right corner of the app.
3.Repeat for each running app.
The background apps will be closed.
Disable Automatic updates:
1.From the home screen, scroll to and tap Settings .
2.Tap Software Updates.
3.Tap the Settings icon.
4.To disable Tap the Automatic update switch to off.
The Automatic updates will be disabled
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for poet.We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
I have checked on the system and it shows that the phone is using data and some of the on internet as well, kindly manage your applications on your phone. Kindly close background apps:
1.From the home screen, scroll across to the running apps screen.
2.Tap the X icon in the bottom right corner of the app.
3.Repeat for each running app.
The background apps will be closed.
Disable Automatic updates:
1.From the home screen, scroll to and tap Settings .
2.Tap Software Updates.
3.Tap the Settings icon.
4.To disable Tap the Automatic update switch to off.
The Automatic updates will be disabled
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
RN
Raphael N's updateReviewer Update
30 Aug 2018, 12:40"Thank you for poet."? Is this how you respond to your clients? You used the wrong word, Its actually supposed to be, "thank you for the poem", if that's what you think of my complaint. This just shows you have a disgusting attitude towards your clients that keep you in business, the people that pay your salary Nompumelelo.
RN
Raphael N's update30 Aug 2018, 12:40
Reviewer Update
"Thank you for poet."? Is this how you respond to your clients? You used the wrong word, Its actually supposed to be, "thank you for the poem", if that's what you think of my complaint. This just shows you have a disgusting attitude towards your clients that keep you in business, the people that pay your salary Nompumelelo.