EC
Elmontill C

1 reviews | Active since Nov 2016

22 Nov 2016, 03:07

MTN is robbing me

<p>I am waiting for Izak the area manager of festive mall to assist with cancellation of contract for two months. They do not return my calls or emails even though I changed my mind n returned the device unused within 7days. They are debting my account every month when I dnt have the device. Every time I call they him me the run around n the salesman Luke Is in on it. They have not contacted me once with an answer or solution and this is exactly why I didn't want to deal with them. The service sucks and they have no customer values. I will tell anyone to refrain from using this service provider because they dnt know the meaning thereof. I'm highly disappointed in will never deal with them again. Ever!!! </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply23 Nov 2016, 09:12
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Thank you for your time online.

Please send to me all the documents between yourself and the stores. My email address ***

We have cancelled the debit order.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,

EC
Elmontill C's update29 Nov 2016, 10:21
Reviewer Update

Hi Alice,

I have emailed you all necessary documents and emails regarding this issue.

Please Contact me via email ********** or ********** as I am in meetings and can not always answer my cellphone.

Regard