1 reviews | Active since Jul 2014
MTN IS ROBBING ME
Ever since l bought this edge plus phone on contract from MTN, each time l try to call l get an insufficient funds message even though balance enquiry shows that the airtime l recharged hasn't been depleted. Another thing is when making use of Internet, it's my recharged airtime which depletes first instead of MTN data. I have suffered a considerable amount of loss to MTN. I have raised these issues with MTN in September and they did nothing. Again l queried all these with MTN on 30 January and they PROMISED to get back to me in 3 WORKING DAYS. They even gave me the following MTN reference number: ***. But upto now, MTN hasn't called me. I AM TIRED OF KEEP LOSING MONEY TO MTN. Maybe it's MTN's way of making more money out of this contract. I AM PAYING FOR A SERVICE I AM NOT GETTING, I NEED THIS CONTRACT CANCELLED ASAP.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the airtime was depleted due to multiple internet applications that were running on the device, to minimise charges on a Samsung device you will need to restrict background data by going to settings, data usage ,options and tick on restrict background data and you can also disable Mobile data when you are not using the internet. Please switch your device to flight mode for a few minutes and put it back on to deactivate running application and the insufficient funds error message problem should be resolved .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the airtime was depleted due to multiple internet applications that were running on the device, to minimise charges on a Samsung device you will need to restrict background data by going to settings, data usage ,options and tick on restrict background data and you can also disable Mobile data when you are not using the internet. Please switch your device to flight mode for a few minutes and put it back on to deactivate running application and the insufficient funds error message problem should be resolved .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,