LK
Loretta K

1 reviews | Active since Sept 2016

05 Sept 2017, 20:53

MTN IS RIPPING US OFF

I wonder whats going on with MTN. They are ripping us off and bleeding us dry with the cost of data bundles. Do they even care. ICASA needs to look into this excessively high data charge honestly

0
Replies (2)
MTN South Africa
MTN South Africa's reply08 Sept 2017, 10:06
Official

Good day,

Thank you for your post.

Your concerns have been noted. Please note that we are working around the clock to try and get the cost of data down.

You will notice with our latest promotion's that we have been giving out additional data with new contract and upgrades and a very reasonable rate. the latest we have is the one below:

"Customers who sign-up for new or upgrade to a My MTNChoice 10GB @ R299, will receive
double the value of Anytime and Night Express Data for 24 months plus a FREE Fastlink
E3251. The promotion will be available to first 2000 customers who sign up from 6
September 2017 until 30 September 2017."

Should you qualify for this please feel free to contact our call center for further assistance.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

LK
Loretta K's update08 Sept 2017, 20:01
Reviewer Update
I am not looking for a new contract. I just need to know WHY the data costs so much on MTN. This week alone( don't talk about other weeks), has cost me a fortune. I practically had to recharge every day. My airtime was even automatically converted to Data. So I am sorry to say that your response has not helped me at all. In the same token, I would like to ask management a question Who decided that MTN was the best service provider, because as a loyal Mtn customer I am being ********** and so are many other customers