1 reviews | Active since Aug 2015
Mtn is ripping people off
it all started when i would load airtime and or data, it would just disappear when i didn't use it, but i let that go. Then i lost my phone, it took me 3 days to report it because calls wouldn't go through to the call center, when they eventually went through the agents would just hang up. i then emailed them and i got claim forms, i submitted the forms and i didn't get feedback for a week, when i called them they sent me an email saying my phone is not insured, when i am paying the insurance premiums. when i got my phone a Samsung Galaxy S4 i completed the insurance forms to insure my new device, now they tell me that my old phone is the one that is insured not my new phone. why would i insure my old device? I used my work mail to submit the forms, but i have since left my old job. if i knew i am dealing with conniving and devious people like this i would have sent the email to my personal email. i will never ever take a contract with MTN they have the worst service ever. can they please replace my phone and do the right thing by their paying customer. i have never missed a payment ever since i have been with them but they have been nothing but problems for me.
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
You are solely responsible to ensure that the Administrator is informed of any change to the Equipment listed.
We do pick up that you do pay for insurance on the account, however as per the insurance department the insurance that you pay for every month is for the Blackberry 9810 and not for the Samsung Galaxy S4 i. Have you completed the change form for the insurance for the Samsung Galaxy S4 to be insured.
In the event of a claim being repudiated or rejected You have 180 (one hundred and eighty days) after such repudiation or rejection to make representation to the Insurer in respect of this repudiation or rejection.
If the handset information has not been changed, see the attach, complete and send back to us with the ID copy attach.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
You are solely responsible to ensure that the Administrator is informed of any change to the Equipment listed.
We do pick up that you do pay for insurance on the account, however as per the insurance department the insurance that you pay for every month is for the Blackberry 9810 and not for the Samsung Galaxy S4 i. Have you completed the change form for the insurance for the Samsung Galaxy S4 to be insured.
In the event of a claim being repudiated or rejected You have 180 (one hundred and eighty days) after such repudiation or rejection to make representation to the Insurer in respect of this repudiation or rejection.
If the handset information has not been changed, see the attach, complete and send back to us with the ID copy attach.
Kind Regards,
Alice van der Merwe
***