NS
Nadaraja S
1 reviews | Active since Feb 2015
19 Feb 2015, 15:55
MTN is ripping of their customers
I have logged a query regarding my contract on the 30/01/2015 and to date MTN is not able to resolve it, I have been over charged on my account from May 2014, I have been to the franchise at the Northgate mall and the service is appalling
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2015, 20:59Hello rajensathiah,
We are truly sorry for any inconvenience caused and for the delayed response. it is not our intention to have dissatisfied you in any way.
We have now perused your account and see that your escalated the matter to our Customer Service Executives Office. We see the package has been corrected (MTN Anytime 200 Top Up).
We are currently in contact with the administrator who is dealing with the complaint and we will touch base with you.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response. it is not our intention to have dissatisfied you in any way.
We have now perused your account and see that your escalated the matter to our Customer Service Executives Office. We see the package has been corrected (MTN Anytime 200 Top Up).
We are currently in contact with the administrator who is dealing with the complaint and we will touch base with you.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply03 Mar 2015, 20:59
Official
Hello rajensathiah,
We are truly sorry for any inconvenience caused and for the delayed response. it is not our intention to have dissatisfied you in any way.
We have now perused your account and see that your escalated the matter to our Customer Service Executives Office. We see the package has been corrected (MTN Anytime 200 Top Up).
We are currently in contact with the administrator who is dealing with the complaint and we will touch base with you.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response. it is not our intention to have dissatisfied you in any way.
We have now perused your account and see that your escalated the matter to our Customer Service Executives Office. We see the package has been corrected (MTN Anytime 200 Top Up).
We are currently in contact with the administrator who is dealing with the complaint and we will touch base with you.
Regards
Tim
MTN Complaints Management Team: REQ:***