AB
Avron B
1 reviews | Active since Apr 2015
17 Apr 2015, 08:57
MTN is RIPPING ME OFF
According to MTN I have used R140 worth of airtime since yesterday started. Please keep in mind that I had made one billable 59 second call. And I have 600MB of data... I now have a balance of R0 airtime and my data still stands on 600MB even though I can't use any of it. Can ANYONE shed some light on this, I want an ITEMISED bill. this is unacceptable and should this matter not be settled in a satisfactory matter I will be forced to cancel my contract and take further legal action as I have been ****** of my hard earned money.
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MTN South Africa's replyOfficial
05 May 2015, 10:41Hello avronb,
We do apologize for the delayed response to your post and for any inconvenience caused.
We see that your billing date is the 13th of every month. We will only be able to investigate the airtime usage after your invoice for the month has been finalized. We will be able to load itemized billing on your account and then request that the report for the period in question be sent to yourself via e-mail.
We have now checked your balances (airtime/data/SMS0 and see that the data available (654.7 MB) is your Night Express Bundle Promo that is vaild for 60 days. This data can only be used from 24:00ppm until 05:59am. Your available airtime might have been used up by you accessing the internet and making calls.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response to your post and for any inconvenience caused.
We see that your billing date is the 13th of every month. We will only be able to investigate the airtime usage after your invoice for the month has been finalized. We will be able to load itemized billing on your account and then request that the report for the period in question be sent to yourself via e-mail.
We have now checked your balances (airtime/data/SMS0 and see that the data available (654.7 MB) is your Night Express Bundle Promo that is vaild for 60 days. This data can only be used from 24:00ppm until 05:59am. Your available airtime might have been used up by you accessing the internet and making calls.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply05 May 2015, 10:41
Official
Hello avronb,
We do apologize for the delayed response to your post and for any inconvenience caused.
We see that your billing date is the 13th of every month. We will only be able to investigate the airtime usage after your invoice for the month has been finalized. We will be able to load itemized billing on your account and then request that the report for the period in question be sent to yourself via e-mail.
We have now checked your balances (airtime/data/SMS0 and see that the data available (654.7 MB) is your Night Express Bundle Promo that is vaild for 60 days. This data can only be used from 24:00ppm until 05:59am. Your available airtime might have been used up by you accessing the internet and making calls.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response to your post and for any inconvenience caused.
We see that your billing date is the 13th of every month. We will only be able to investigate the airtime usage after your invoice for the month has been finalized. We will be able to load itemized billing on your account and then request that the report for the period in question be sent to yourself via e-mail.
We have now checked your balances (airtime/data/SMS0 and see that the data available (654.7 MB) is your Night Express Bundle Promo that is vaild for 60 days. This data can only be used from 24:00ppm until 05:59am. Your available airtime might have been used up by you accessing the internet and making calls.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***