1 reviews | Active since Aug 2011
MTN is ripping me off
For the last year I have never had a bill over R500. Last month I get one for R1,700 so I phone MTN customer service (who is useless) - they say data. Really I always buy data and check regular so what a con. I then ask to go to prepaid on the 1st of September - they say it will take a month but on the 3rd suddenly I have no airtime and my voice mail ability disappears.....so I buy airtime (and more data). <br> <br> Never run out of airtime or data this month....now I get a bill for R2200...when I phone MTN customer service they say DATA.....so basically I am buying data and never run out but hey they are still charging me data...this is *****ing.<br> <br> Customer service are useless. I want my money back, this is ridiculous and pure theft.<br>
Thank you for your post.
Your package was moved to prepaid on 1/09/2015.
The invoice you paid for on the 30/09/2015 closed on 1/09/2015.
You were only billed for data used and call charges.
I can assure you that you will not be billed at the end of this month.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
Your package was moved to prepaid on 1/09/2015.
The invoice you paid for on the 30/09/2015 closed on 1/09/2015.
You were only billed for data used and call charges.
I can assure you that you will not be billed at the end of this month.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***