LM
Louisa M
1 reviews | Active since Jan 2011
01 Aug 2018, 09:53
MTN is ripping customers
I have had my contract with MTN for over 15 years and not once have I requested to roam. I have traveled outside SA numerous times and not once has my phone roamed. In June 2018 I went to Bali and MTN decided to roam my phone. When I questioned this I was told I started roaming since I got my contract, which is not correct and if I did request roaming why hasn't it ever been activated every time I traveled. I received my statement for R3003.01 and I was shocked as i only pay a monthly contract amount of R555. I request the balance of my money back.
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Louisa M's updateReviewer Update
01 Aug 2018, 15:01I went to an MTN shop and they checked the system to verify who activated Roam on my phone and the consultant confirmed that I did not approve the roaming, but their system called EPPIX automatically activated roaming without my knowledge or consent. I did not even receive notification that my phone was activated.
LM
Louisa M's update01 Aug 2018, 15:01
Reviewer Update
I went to an MTN shop and they checked the system to verify who activated Roam on my phone and the consultant confirmed that I did not approve the roaming, but their system called EPPIX automatically activated roaming without my knowledge or consent. I did not even receive notification that my phone was activated.