1 reviews | Active since Aug 2014
Mtn is ripped me off.
<p>I bought a day uncapped data bundle, the purchase was successful. I go and download, after 15min I receive an sms saying bundles have been depleted, shortly i get anyone saying activate day uncapped bundles. I call them to ask, why didn't I receive the sms immediately secondly why should customers now activate bundles but for other packages they do have too because i lost R120 of my airtime. Since they said they will refund it since 25th April 2016, everytime i call customer care I'm told stories and they can't even put me through to Supervisors or Management. It just shows how MTN sucks. I've emailed their customer care also, instead they don't even respond to my emails. Can't wait for my contract to finish so I can look for a better Service Provider that acknowledges it's customers. </p>
Good Day Iqina
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the 1Day 24 hour bundle was loaded to your number on 2016-04-25 at 06:02:17, however you did not activate the bundle and you connected to the internet and incurred charges. The Bundle was only activated at 2016-04-25 at 07:34:55. Please note that to start using the bundle you need to activate the service using the USSD code *141*5#ok, select the option to manage bundles and select activate. Unfortunately, there is no refund due as the service was not activated.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Good Day Iqina
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the 1Day 24 hour bundle was loaded to your number on 2016-04-25 at 06:02:17, however you did not activate the bundle and you connected to the internet and incurred charges. The Bundle was only activated at 2016-04-25 at 07:34:55. Please note that to start using the bundle you need to activate the service using the USSD code *141*5#ok, select the option to manage bundles and select activate. Unfortunately, there is no refund due as the service was not activated.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***