1 reviews | Active since Aug 2019
Mtn is ridiculous
Mtn is one of the most terrible network providers I have ever dealt with, I have a cellphone contract with them for 3 months now and no debit orders have been done for the installments, when I called to follow up I was told by one of the consultants that I must not stress my installment is only going out on the 3rd month, on the 3rd month no debit order went out again, so I called the customer care line and they said that the consultant captured my details incorrect and the contract is in arrears they then scheduled a date for the arrears to go out on Monday, and once again with mtn's **** service nothing went out, when I went in the store I spoke to another consultant and they was extremely rude and trys to say that this is my fault and not mtn and asks me to pay cash. I will never advise anyone to use mtn as they provider and they system and service to customers is pathetic
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused and for the delayed response.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly provide your MTNSP account number or your ID Number so we may assist further. Please use the private reply option when responding so we can view the information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused and for the delayed response.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly provide your MTNSP account number or your ID Number so we may assist further. Please use the private reply option when responding so we can view the information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
