1 reviews | Active since Sept 2010
MTN is ridicules
<p>I had problems with my contract phone. I went into 3 branches(Vangate, KC, Canal walk) each branch told me a different story. Vangate said I need my charger but I didn’t have it with me at the time. I went to KC and they said it’s best for me to go to a bigger branch like Canal Walk because they have technical staff in store. I go to canal walk and there’s no technical staff. The phone needs to be sent away and I didn’t need to leave the charger behind. I’m due for an upgrade and was asked if I wanted to do it that day. I said no, I’m not happy with mtn services. Mary rep**** “the grass is not greener on the other side”.</p> <p>2 months later the unit is repaired and it was marked for dispatch on the 2017-02-07. Received by Denzil at canal walk who has not yet contacted me for collection. It's the 2017-02-15! I can’t get hold of them. Canal walk does not have mtns number.</p>
Good day
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please kindly visit the Canal store so that they are able to assist you in regards to your phone.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Best regards,
Good day
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please kindly visit the Canal store so that they are able to assist you in regards to your phone.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Best regards,
