1 reviews | Active since Jun 2012
MTN is refusing to convert my contract to prepaid
After contacting MTN several times to convert my number from contract to prepaid nothing has happened. My contract ended April 2015 and i have since been begging them to convert my number to prepaid. Despite holding for more than 20min while calling 808, i finally managed to get through but the excuses are still endless, the latest being the strike although my request was logged way before the said strike. Next thing i know they will be debiting my account again end of June. Is there anyone at MTN that can actually do their job and resolve such small matters instead of always giving reference number after another? My contract has ended, i do not wish to upgrade, i need my number to be converted to prepaid, how much more of the poor bad service can one take from MTN and for how long?
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on this line for you and do now see this line is migrated to pre-paid as of the 08/06/2015, you should have also now received the sms to confirm this as well.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on this line for you and do now see this line is migrated to pre-paid as of the 08/06/2015, you should have also now received the sms to confirm this as well.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***