MTN IS REFUSING TO CANCEL MY CONTRACT

MTN is refusing to cancel my 6-months contract that I siggned in March 2021. I logged a request to cancely contract at the beginning of September 2021 through a call as advised by MTN Mall of Africa. I talked to a lady by the name Grace. First she denied that the contract was for 6 months even though she could see on the sytem that indeed it was for 6 months as I waa paying higher instalment aa compared to if it was for 24 months. I went back to branch and they confirmed it was for 6 months and they sent me copy of the contract that I forwarded to Grace via email of which it took her about 2 weeks to respond up unti I called her and she apologised and claimed that she was on leave but she was to escalate the matter to her manager/supervisor. Apparently that manager waa to call me and then cancel the contract of which there was never a call made to me. I followed up after 2 weeks and Grace tolde she was no longer working in that Department and she waa to ask the supervisor to call me amd resolve the matter. That supervisor also did not call until today. It is frustrating because they have not stopped billing and nobody is calling me to tell me it is resolved yet I continue to pay every month. MTN is becoming Telkom it is a mission to get contract ended as often one is taken from pillar to post.

This is my 2nd review and it looks like they do not care to even look at complaints and dissatisfaction by customers.