GK
Gugu K

1 reviews | Active since Oct 2013

11 Jun 2015, 15:54

MTN is really really bad.

Hi <br> <br> <br> Since we moved from Nashua to MTN , every single month there is a query and every consultant who tries to assist seems to make the problem even worse. i cant pay for a service i never received . Last month i received an invoice, they say i must pay R4000 of which i did but im not happy at all. i took out the sim card from my ipad and this month again i received invoice it's still says i owe R4000 . The call centre is not working , when calling this number *** a lady by the name of Glady's, she just pushes your call through to some where , i've been holding the call for 20 minutes just to get assistance . yet at the end of the month i must pay .<br> <br> This is really irritating .

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Jun 2015, 11:07
Official
Hello Gugulethuk,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that the payment of R4050.00 updated on the 05/06/2015.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Winnie
REQ:***

Best regards,