MTN is Really ****ing me off now
<p>How is it that I have over R200 airtime but I cannot buy data because apparently I don't have enough airtime, I can't make a call because I have insufficient airtime. When you try phoning 808 to speak to a consultant then the phone is put down in your ear, does MTN still care about their customers or just taking our money?, think I should move over to Telkom mobile</p>
Good Day Stefan-alwyn-Theunissen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you cannot purchase services with your monthly allocated minutes, you will need to Top up with airtime so that you can be able to purchase data bundles. Kindly note in regards to the query about failed calls when you get the error message “Insufficient Funds” please note the reason this happens is when there are too many active sessions running on your device. The airtime then gets reserved in order to maintain and complete all sessions, this will happen even if you have data. To avoid this from happening you should log off all your internet sessions, clear your browser tabs and restrict you background data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Good Day Stefan-alwyn-Theunissen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you cannot purchase services with your monthly allocated minutes, you will need to Top up with airtime so that you can be able to purchase data bundles. Kindly note in regards to the query about failed calls when you get the error message “Insufficient Funds” please note the reason this happens is when there are too many active sessions running on your device. The airtime then gets reserved in order to maintain and complete all sessions, this will happen even if you have data. To avoid this from happening you should log off all your internet sessions, clear your browser tabs and restrict you background data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***