MTN is really disappointing

Once again I write to MTN about their lack of communication . After waiting 4 months for my phone to be collected , smartphone finally collected it on the 11/09 . 2 Weeks later i have not heard anything . I got through to the tehcnical centre after calling serveral times , who told me the phone cannot be repaired and they have sent the report to MTN . I have still not heard from MTN . Ive have been listening to that silly song playing for almost 2 days now and nobody ever answers ...<br> I am really trying not to be a difficult customer but the hold times are really annoying and the fact that there is absolutely no communication is further annoying ...