AJ
Angelique J

1 reviews | Active since Aug 2013

25 Oct 2015, 10:51

Mtn is quick to remind for payment,but no SERVICE

Hi<br> I laid a complaint previously about my 2 cell phone contracts that I have with mtn. one data line and one cell phone line. *** I migrated to a 2gig top up and 2gig night express, I never received any night express since April/May this year when the migration was done. Why not? Mtn just cant answer me... I upgraded the other line, to R169 NOKIA/ MICROSOFT LUMIA 640...50 min + 100sms's and 100mb data...RIGHT... SO WHAT HAPPENED WAS I WAS SUPPOSE TO RECEIVE 500 MB DATA FOR THE FIRST 3 MONTHS... DID I? AGAIN NO! WHY NOT? I WAS TOLD THAT ONLY IF I CHOSE THE 100 MIN PACKAGE I WOULD HAVE RECEIVED IT. BUT THE pamphlet THAT I still have clearly says 500mb for the first 3 months...and that's the package I took. I received 300mb instead, this month for the 2nd time. My data just flies even if I am not using my phone.<br> I am billed R227 instead of R169. Plus for the data line I have been paying R135.99 instead of the R99 that Leachima from the store in Grahamstown said to me I WOULD PAYING THAT AMOUNT. I spoke to Elani, Magareth and Heidi (FROM PE BRANCH) about this matter, but still they could not answer me. (I have emails to prove) <br> I want from this is answers.<br> call me***

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Oct 2015, 14:55
Official
Hello Why1990lovey,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the store management team for urgent attention. They will investigate and revert to you with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***