1 reviews | Active since Aug 2013
Mtn is quick to remind for payment,but no delivery
SINCE THE BEGINNING OF THIS YEAR I HAVE HAD MORE TROUBLE WITH MTN THAN I COULD EVER IMAGINE. I HAVE A CONTRACT WITH THEM. THEY JUST KEEP ON ADDING MORE MONEY TO MY BALANCE DUE BUT I NEVER RECEIVE ANY STATEMENTS FROM THEM. EVERY MONTH I PAY THEM ON TIME, THEY JUST KEEP ON REMINDING ME TO PAY, EVEN IF I HAD PAID ALREADY. I HAVE A DAT LINE WITH THEM AND AFTER THE STORE MANAGER MIGRATED MY DATA LINE FROM 1GIG TOP UP PLUS NIGHT EXPRESS, TO 2GIG PLUS NIGHT EXPRESS...I NEVER RECEIVED ANY NIGHT EXPRESS SINCE THEN, EVERY TIME I ENQUIRE I AM TOLD THAT THE NEXT MONTH I WILL GET IT, THE NEXT MONTH I WILL..... BUT THAT NEXT MONTH JUST NEVER COME!!!!!! <br> <br> THIS MONTH THE SAME HAPPENED, I ONLY RECEIVED THE 2GIG, NO NIGHT EXPRESS....<br> <br> I UPGRADED MY OTHER NUMBER ON THE 1ST OF SEPTEMBER, AND EVEN TILL TODAY I AM WAITING FOR THE PHONE TO RECEIVE IT. WHEN I INQUIRE THAN THE STORE JUST NEVER RECEIVE MY PHONE. I AM NEVER TAKING OUT ANY CONTRACT EVER AGAIN AT MTN. BE WARNED PEOPLE, JUST LOOK WHAT I MUST GO THROUGH NOW JUST TO GET FEEDBACK FROM MTN.<br> <br> PULL UP UR SOCKS..Ur LOSE CUSTOMERS AND I AM ONE OF THEM YOU JUST LOST. <br> CONTRACT NUMBER IN QUESTION IS ***. the contract is on my husband's name<br> Angie
We are sorry for the inconvenience caused.
We've perused the account and see that you have been exceeding your monthly provisioning (2GB's of data). The additional usage has been added to the account, hence the different amounts that are being debited.
We've now logged a request with our back office to provision your number with the 2GB Night Express bundle not received. The reference number for the request logged is REQ:***.
We've had a look at the number ending with 1851 and see that the upgrade has not been captured due to shortage in stock. We've now requested one of our Sales Agents to give you call, get the upgrade processed and the phone delivered ASAP.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are sorry for the inconvenience caused.
We've perused the account and see that you have been exceeding your monthly provisioning (2GB's of data). The additional usage has been added to the account, hence the different amounts that are being debited.
We've now logged a request with our back office to provision your number with the 2GB Night Express bundle not received. The reference number for the request logged is REQ:***.
We've had a look at the number ending with 1851 and see that the upgrade has not been captured due to shortage in stock. We've now requested one of our Sales Agents to give you call, get the upgrade processed and the phone delivered ASAP.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
