MS
Maletsatsi S

1 reviews | Active since Oct 2012

08 Dec 2015, 11:46

MTN IS PATHETIC, THE NETWORK IS RIDICULOUS.

I am very unhappy with this service provider. I am being told I have insufficient airtime to make a call while having airtime, it's either I need to restart my device or call 808. When I call I am told that they need to restart my sim card from their side which they did but it's still continuing. I called 808 again today and spoke to Thabisa who promised to escalate my matter to the technical department, she gave me a reference number which is SMC/***. I am hoping this matter will be resolved as it was \escalated"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;405270;783011;13;2;0;0;0;0;2;NULL;NULL;NULL;15/12/08 11:45;15/12/08 9:48;The phone is meant to ring....;8,61E+12;BRANCJ;;Called them like 20 times since their other branch dont have what im looking for...<br> These turds dont even answer the phone!!!! IT RINGS FOREVER!!!!<br> <br> then in between, the line is engaged.... until it rings unanswered yet again<br> <br> F**king Pathetic;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;381922;802228;9;2;0;1;0;0;2;NULL;NULL;NULL;15/12/01 11:35;15/12/08 9:50;King Price - Worst experience ever encountered;KP***;Johannes Swafo;;I am terribly dissatisfied with the poor experience I've had to deal with. Joe Swafo was all helpful, encouraging, explaining how King Price has won rewards and that I won't make a mistake to join them. I received a good quote and accepted the application, but to my surprise both premiums with my current insurer and King Price went off in November (after he said that KP will cancel my current insurer - I don't have to worry)... I've sent an email asking what is going on and how we can fix it, but I didn't receive any reply or even a confirmation email with a ref number. I phoned 2 days later and retentions assured me that they will refund me the pro-rata amount, put my policy on \hold\"" and reinstate in Dec. After another email and phone call at the end of the Nov"

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Dec 2015, 11:33
Official
Hello Mmamamello,

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that this happens when funds are reserved for active sessions, you need to close all active sessions on you Samsung handset.

We would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***