MTN is pathetic. Stay far away and dont look back

If you can, stay away from this provider. I was coaxed into remaining with MTN after my last contract came to an end and reluctantly I renewed and I am ever sorry since.

Context on my complaint: On Thursday 26 Jan 2024 I bought an Apple watch and the afternoon contacted MTN 135 to assist me in setting it up as I was getting error messages each time. The first guy I spoke to told me it can be done, at a once off cost of R25.00. I asked if he was sure as I know the cost with vodacom is R25 per month not once off. He assured me its only a once off fee. I thought this was odd but thought it was great though. But he couldnt help and asked that I email *** with a request which I duly did. After I sent an email, no one called me back so I called MTN 135 again the next day, Friday the 26th. This time I spoke to a lady but she didnt know much about e-SIMs etc but agreed to assist me. This time she told me the eSIM is R25 per month and not a once off. Be it as it may I explained to her numerous times that I do not want a new eSim registered to my current iPhone, and that I just want my apple watch to be activated so I can use my current number on both my devices, the iphone and the apple watch. I think I confirmed this with her like 3-4 times and she confirmed she knows exactly what I want. Low and behold, not too long after I discover she registered a new number on my iPhone as a secondary number. You couldnt make this up. I had to call again and spoken to Masilo (took names this time) and he advised that the lady I spoke to made an error in creating a new number and issuing a new sim. I have no need for a new sim or a new number... But he deactivated the secondary number that this lady created (As I think it is). I explained my situation and he said he will contact the relevant departments and come back to me the next day (Saturday, 27th Jan). He never got back to me, nor did anyone for that matter.

I called back MTN 135 on Sunday afternoon again, and twice when I called back my call was answered but left on hold - all while I am hearing them talking in the background. So I couldnt get to speak to anyone at all...

Called again Monday morning, and spoke to Nontobeko - same story, different day. She said I should give 2 hours for someone to revert to me. 2 hours came and gone, so I called back again. This time I spoke to Nombulelo. Still, same story, same old ****. Anyway, Its now 5 days later since my initial call and still no one taking responsibility to call me back, or assist me. And to top this, I have been telling MTN that I cant even register my mobile service as it is greyed out. I dont even have the option. I even emailed them with screenshots, but I can only hold my breath - which would make me choke and die from a lack of oxygen.