MTN IS PATHETIC!!! PLEASE STAY AWAY!!!

i have 7 months left on my one contract with mtn, i contacted the retention department to cancel the contract and get a cancellation fee. i had the shock of my life as i was informed that i needed to pay an amount of R1300 to cancel my contract, i only received a sim card from mtn, no device was received with the contract.

According to MTN chief customer experience officer, Eddie Moyce, in accordance with the CPA MTN charges the following cancellation penalties for early termination:

All unbilled and outstanding invoices at the time of termination (if any). One month’s subscription. Balance owing on the device.

I pay R299/month for my contract and have about 7months left on the contract so how does one explain the R1300 cancellation fee and im also not allowed to migrate to another package.

So in essence MTN has got you trapped in this 24 month contract no matter what the CPA says.