MTN IS PATHETIC, NO CUSTOMER SERVICE,NO ONE CAN HELP!!

MTN IS PATHETIC, NO CUSTOMER SERVICE,NO ONE CAN HELP!!

I app**** for a phone contract online on 19 August 2024.

The device was delivered on Friday 23 August 2024.

On Monday,26 August, the phone battery went flat and died. The phone would not charge.

On Tuesday,27 August, the device was taken to a MTN store, they checked and confirmed that it was an 'OBF' - Out of Box Failure. They advised that due to the application being done online, there's a different process that is followed from store. So they booked in the device, and kept it with them. They then advised to dial 135 and ask for the process for this issue for online applications.

I was on the line for over 3 hours yesterday, after visiting the store. Contacting numerous departments, being transferred so many times,I've lost count. Provided with so many different numbers to contact and NO ONE can assist. Every department is pushing the buck and nobody seems to know who can assist. I was told the application was completed by a 3rd party Mondo, Mondo advised it was completed by another 3rd party which is EAI_Admin. And between MTN, and Mondo no one knows who this EAI department is and no one has assisted.

I am without a phone, my work is impacted. I took time off to try and get this resolved yesterday,and the service and customer journey ESPECIALLY being a NEW customer is PATHETIC.