Mtn is pathetic including management

Roughly 3 months ago I renewed my MTN contract and nothing went as it was supposed to. After countless phone calls to the call centre and much frustration I wrote a review on Hello Peter and quickly got a response from Porcia Viljoen who to my understanding is a manager of the complaints department responsable for handling the Hello Peter complaints. She re-assured me that my issue was sorted. A month later I discovered that my issue had in fact not been sorted out. I called Porcia Viljoen back and she told me she would look into it and get back to me in a few minutes. 24 hours later and 2 attempts to try contact her, leaving messages for her. She has still not contacted me back. I will never ever sign a contract with MTN again and would never recommend them to anybody. Thay are useless even at management level.