Mtn is pathetic
<p>They claim to resolve insurance claims within 7 days...I logged a claim on 10/11/2016, I poned to follow up and am informed you haven't received my documents, but the system at MTN shop show it has been submitted. How pathetic are you?</p>
Good afternoon Frederick
Thank you for bringing this to our attention.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Regards,
Yahya
REQ:***
Best regards,
Good afternoon Frederick
Thank you for bringing this to our attention.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Regards,
Yahya
REQ:***
Best regards,
Thank you, issue has been resolved. Hello Peter really is a powerful platform. It helps getting in touch with people that really want to see things happening as efficiently as it should. Also thank you Yahya, now I can work again and earn an income to afford my contract.
Regards
Frederick van Zyl
Thank you, issue has been resolved. Hello Peter really is a powerful platform. It helps getting in touch with people that really want to see things happening as efficiently as it should. Also thank you Yahya, now I can work again and earn an income to afford my contract.
Regards
Frederick van Zyl