1 reviews | Active since Jul 2016

28 Feb 2023, 10:16

MTN IS PATHETIC

PLEASE DO NOT EVER SUPPORT MTN . THEY ARE USELESS .....THEIR CALL CENTER IS WORSE THE AGENTS DONT KNOW WAT THEY ARE DOING . MTN IS THE WORST SERVICE PROVIDER IN HISTORY.. TELKOM VODACOM IS THE WAY TO GO. HASSLE FREE. EXCELLENT SERVICE . I WILL BE LAYING MULTIPLE COMPLAINTS AGAINST THEM AS I AM AN EXISTING CONTRACT CUSTOMER AND THEIR SERVICE IS PATHETIC😡😡😡😡 HELLO PETER WILL HAVE MY SITUATION PLEASE GO VIEW IT. DO NOT SUPPORT MTN AS A CELLULAR NETWORK.

I HAD APP**** FOR A 3RD CONTRACT DOUBLE DEAL. I WAS TOLD BY THE AGENT THAT I HAVE BEEN APPROVED AND I MUST AWAIT DSV COURIERS TO CALL ME TO SETUP DELIVERY. WHEN I CALL AGAIN THEY SAY THE APPLICATION HAS BEEN CANCELLED WITHOUT A REASON. ASKING MANAGERS TO CALL ME BACK TO EXPLAIN WHY NOTHING HAS BEEN DONE. ALL CALL RECORDINGS PROVE THAT I WAS TOLD I HAVE BEEN APPROVED WAIT FOR DSV TO CALL. I HAVE A LIMIT OF 3999 WITH MTN FOR CONTRACTS. NOW IM BEING GIVEN THE RUN AROUND AND EACH TIME THEY WANT TO RE SUBMITT MY APPLICATION WICH IS AFFECTING MY CREDIT SCORE. I COMMENTED ON THE CEO LIVE SESSION ON FACEBOOK REGARDING THIS MATTER ..THE NEXT COMMENT I. SENT I WAS BLOCKED. I HAVE THE SCREEN SHOT TO PROVE IT. MTN WENT FROM A GR8 SERVICE PROVIDER TO A PATHETIC ONE. I PAY MY CONTRACTS ON TIME. MY CREDIT SCORE IS WAY OVER THEIR REQUIREMENTS. MY CREDIT LIMIT WITH THEM IS 3999. SO I DONT KNOW WHY IM BEING TREATED IN THIS MANNER. I REQUEST AN OPERATIONS MANAGER CONTACT ME OR ELSE I AM GOING TO THE MEDIA....AND THE OMBUDSMAN. INCLUDING NATIONAL NEWSPAPERS. THIS IS UNACCEPTABLE. I WANT AN OPERATIONS MANAGER IN CHARGE OF MTN IN SOUTH AFRICA TO CONTACT ME ASAP TO RESOLVE THIS NONSENSE. AND IT MUST BE DONE TODAY. ***. IM TIRED OF THE CALL CENTERS THEY DO NOT GIVE FEEDBACK NOTHING. MTN WILL FACE FURTHER ACTION IF I AM NOT CONTACTED BY WHO EVER IS IN CHARGE HERE IN SOUTH AFRICA. THEY WILL SEE HOW MANY CUSTOMERS THEY WILL LOSE AFTER THIS.

0
Replies (0)