MTN IS PATHETIC!!!!!

I took out an uncapped LTE home Router from MTN last year whilst living in JHB. I bought it directly from a MTN at Carnival City.

I have recently moved to Ladysmith Natal and the farm we live on does not have coverage. (Which is weird because my MTN cellphone with data works perfectly fine) Anyway, Since the beginning of September I have been trying to cancel this package as it's not my fault MTN cannot deliver a service. After numerous calls I managed to get a letter from the MTN coverage department stating that there is no coverage in my area and that all cancellation fees will thus be waivered. I am not paying a cent more for something I cannot use. After being inside the Ladysmith MTN shop numerous times and calling the retentions department over 30 times I keep getting sent from one place to the other.

Today (21Oct) nearly 2 months of trying to sort this out I get told by the Ladysmith shop because they are a franchise they cannot help me but the shop in Pietermaritzburg mall might be able to. This will require me taking 1 day leave and traveling 170km one way to take a risk of visiting this store(what are the chances they won't help me-99.9%). It will now cost me additional Time and money to travel after MTN ****ing asses to try get a services that each and ever MTN client deserves.

MTN is suppose to be these "service champions" but all the ****ing agents have just transferred me from 1 person to the next instead of telling me the proper procedure 2 months ago. I feel this is MTN's way of forcing a person to keep something that they cannot benefit from because it's to ****ing difficult to cancel.

I will be moving over to Vodacom as soon as my numbers are due for upgrading. I am tired of kissing ass which should be the other way around. I pay for the service on time every month but I don't get the service!!! All I want is for the device to work or MTN to cancel with no cost to me and refund me September and October deduction for this product if they cannot fix the problem.

MTN IS THE WORST COMPANY I HAVE EVER DEALT WITH, and I have been a client for many year.

SORT THIS OUT !!!!!