NG
Narcisse G

1 reviews | Active since Oct 2015

20 Jul 2016, 13:56

MTN is PATHETIC

<p>I upgraded my contract with MTN yesterday. and my entire experience with MTN staff was pathetic, rude and incompetant staff. Now I see it this way! I am providing you with business, never skipped a payment, I would consider myself a loyal customer. Im actually considering swopping my contract out with a different service provider. MTN pick up your SOCKS. The way I am so angry and disappointed I feel like hello peter is not enough to drag your name and let evryone know how terrible my experience has been with you. I am getting my phone delivered tomorrow, you best believe there is no complications with my deliverey too. As a staff member just called me to advise that there was a confusion with regards to sim cards being delivered with the Tablet accompanying my Cell device and it was not including in the delivery to the couriers and therefore my delivery has been placed on hold.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Jul 2016, 08:33
Official

Thank you for bringing this to our attention.

We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.

This matter has been escalated to the relevant management team for urgent attention.

We are really sorry for your bad experience.

Regards

Nompumelelo

REQ: **********