MTN IS PATHETIC

Yesterday I laid a complaint with ICASA. For years I have had 2 contracts with MTN and every single time, every single time, I upgrade any of the contracts, the billing is never correct and getting MTN to correct the billing is a complete and utter nightmare. MTN has an expectation that you must just pay the account regardless of whether it is correct or not and if you do not pay, your service gets suspended and what you are actually paying for, you cannot make use of because of their complete incompetance. This is not fair to the consumer.

I upgraded an account in January and it took 3 months to resolve the billing issue. 3 months. The credit of R ****has todate, still not been passed.

I upgraded my number, on 12/02/2022. and I have received 2 accounts for the same number. Obviously 1 is wrong because how can I be charged for the same number on 2 different invoices for the same period of time? I have sent 6 emails or possibly more to customer care and to the complaints department, trying to resolve the account with absolutely no joy. Emails sent on : 28/02/22 ; 01/03/22 ; 23/03/22 ; 24/03/22 ; 31/03/22 and today. Reference numbers received : *** ; ******** ; *******.. Copies of the account have been sent every single time. I complained about a separate matter on 01/03/22, reference ***. I have still not received a response. Today is the final straw. As my service has been suspended and I am advised that I should contact them. Yet I cannot even make calls to customer service. So how am I supposed to contact them? Should I spend more than half hour on the land line like I had to do previously to get my other contract's billing resolved? Costing me money to fix their mess? I received an email saying my account is correct as I was billed prorata on invoice I***. Yet I am billed for the same period of time, for the same number on invoice I***. How can any person think this is correct? How? Then on the same invoice, I am billed for 2 months. I have queried it as the contract I agreed to pay was for R 299 per month. Yet I get a bill for R 427,99? The response I received was that I was not billed for two months. Can these people read? I am sending them copies of the invoices and yet these are responses I get? I am gobsmacked. Honestly. Because to anyone who works at MTN, It is correct as is, even when I am clearly pointing out where it is wrong. I have always had 2 contracts and 2 accounts. Now, suddenly everything is on account BA********. Why? Who said to change anything? Why? Did it not occur to anyone at MTN that I want 2 accounts Or do they just do anything they want to? Same with the second query I raised, where I was advised that fees would be increasing. Refer :I complained about a separate matter on 01/03/22, reference ***. I have still not received a response. Their "service" is pathetic. I am having to pay MTN R 568 every month and for what? Right now I cannot even use the data on any of my contracts or phones. I am not even allowed to buy data. I was very two-minded about continuing with my MTN contracts at the beginning of the year and now, I am extremely disappointed in myself for not following my gut and going elsewhere. However, I will not be one of those people who just pay and fatcats reap the rewards. This culture at MTN needs to stop.