LP
Leonard P
1 reviews | Active since Apr 2019
10 Apr 2019, 11:25
MTN is pathetic
MTN South Africa, pathetic service. My father had contracts and has passed away over two months ago. MTN customer service cannot apparently not assist as it is with their legal team, everything has been emailed to their legal department a month and a half ago. Still no feedback, you cannot call them just wait for a response...
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Replies (2)
MTN South Africa's replyOfficial
11 Apr 2019, 10:46Good day Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter was escalated to our legal team for urgent attention and below is the feedback and a way forward.
Good day Sir/Madam,
Thank you for e-mailing customer care.
Kindly be note the response from Legal with the escalation that was done on 2019-02-11 reference number ***: "Kindly note that the wife to the deceased needs to go to an mtn shop to apply for transfer of ownership and indicate which lines to be cancelled ***." Kindly advise which line do you want to cancel.
We would like to apologize for any inconvenience caused to you.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Warm Regards
Sizwe Schoeman Complaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter was escalated to our legal team for urgent attention and below is the feedback and a way forward.
Good day Sir/Madam,
Thank you for e-mailing customer care.
Kindly be note the response from Legal with the escalation that was done on 2019-02-11 reference number ***: "Kindly note that the wife to the deceased needs to go to an mtn shop to apply for transfer of ownership and indicate which lines to be cancelled ***." Kindly advise which line do you want to cancel.
We would like to apologize for any inconvenience caused to you.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply11 Apr 2019, 10:46
Official
Good day Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter was escalated to our legal team for urgent attention and below is the feedback and a way forward.
Good day Sir/Madam,
Thank you for e-mailing customer care.
Kindly be note the response from Legal with the escalation that was done on 2019-02-11 reference number ***: "Kindly note that the wife to the deceased needs to go to an mtn shop to apply for transfer of ownership and indicate which lines to be cancelled ***." Kindly advise which line do you want to cancel.
We would like to apologize for any inconvenience caused to you.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Warm Regards
Sizwe Schoeman Complaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter was escalated to our legal team for urgent attention and below is the feedback and a way forward.
Good day Sir/Madam,
Thank you for e-mailing customer care.
Kindly be note the response from Legal with the escalation that was done on 2019-02-11 reference number ***: "Kindly note that the wife to the deceased needs to go to an mtn shop to apply for transfer of ownership and indicate which lines to be cancelled ***." Kindly advise which line do you want to cancel.
We would like to apologize for any inconvenience caused to you.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
LP
Leonard P's updateReviewer Update
15 Apr 2019, 15:08Good Afternoon
We have gone to one of your branches for assistance whom advised the we would have to phone the call center as they cannot assist with this in store...
I would appreciate further assistance as all the numbers would need to be cancelled or changed to prepaid...
LP
Leonard P's update15 Apr 2019, 15:08
Reviewer Update
Good Afternoon
We have gone to one of your branches for assistance whom advised the we would have to phone the call center as they cannot assist with this in store...
I would appreciate further assistance as all the numbers would need to be cancelled or changed to prepaid...