MTN is pathetic!!!

On the 24th January 2019, i was approved for a contract with MTN online sales for a Huawei P20 lite, then they tell me the phone will be delivered to my work place but this week sometime due to no stock of the phone, today i call MTN to find out where my phone is and they tell me there is no contract supposed to be sent to me as there is no account on record.

This is pathetic and unacceptable, something should be done about this, they say calls are recorded for quality purposes so they need to play the call of me taking out a contract online on the 24/01/2019. totally disappointed in MTN this is beyond pathetic. Absolutely disgusted in this company.