1 reviews | Active since Oct 2018
MTN IS PATHETIC!!!
I app**** for a new contract to join mtn on the 16th of January they consulted called me it was approved
They sent me this sms the following day
Dear Valued Customer; your application for an MTN contract has been approved.Our Courier Company will make contact with you and arrange for delivery.
Yesterday i received this sms from dsv
Dear Client, DSV has received your MTN order and will be contacting you soon for a delivery appointment. Reference: ********** 6_ **********
I called dsv to see what day they would deliver so i could be at home they said you guys had placed it on hold
Now i called mtn today and have spoken to about 20 different people each one saying something different one saying re-apply we cannot reorganize deliever
Another saying we need to put you througg to the department that contacted you so they can organize for dsv to re deliever
This service i have received is unacceptable for a company like mtn
Nobody knows what is going on all i want is my phone and i want to know why it was placed on hold and why dsv re delieved it back without even contacting me this service is disgusting! .. I have tried to get hold of mtn m On Twitter no response Facebook no response My calls got cut about 3 times ..
This is disgusting and im so disappointed that a compang this big is so pathetic!
My email is ********** Number ********** 003 I would appreciate a response
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, this matter will be escalated to our sales department and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, this matter will be escalated to our sales department and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
