RP
R P

1 reviews | Active since Oct 2018

22 Jan 2019, 14:47

MTN IS PATHETIC!!!

I app**** for a new contract to join mtn on the 16th of January they consulted called me it was approved

They sent me this sms the following day

Dear Valued Customer; your application for an MTN contract has been approved.Our Courier Company will make contact with you and arrange for delivery.

Yesterday i received this sms from dsv

Dear Client, DSV has received your MTN order and will be contacting you soon for a delivery appointment. Reference: ********** 6_ **********

I called dsv to see what day they would deliver so i could be at home they said you guys had placed it on hold

Now i called mtn today and have spoken to about 20 different people each one saying something different one saying re-apply we cannot reorganize deliever

Another saying we need to put you througg to the department that contacted you so they can organize for dsv to re deliever

This service i have received is unacceptable for a company like mtn

Nobody knows what is going on all i want is my phone and i want to know why it was placed on hold and why dsv re delieved it back without even contacting me this service is disgusting! .. I have tried to get hold of mtn m On Twitter no response Facebook no response My calls got cut about 3 times ..

This is disgusting and im so disappointed that a compang this big is so pathetic!

My email is ********** Number ********** 003 I would appreciate a response

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Jan 2019, 08:30
Official
Good morning Raquel,

Thank you for your post. 
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. 
Kindly note as per our telephone conversation, this matter will be escalated to our sales department and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team