JG
Jordache G

1 reviews | Active since Dec 2017

01 Dec 2017, 14:53

Mtn is pathetic

Took a 6 gig data contract in November 2016 was only given 4 gigs for 6 months when I queried they said threading no Wat happen so I stopped paying for the contract now they handed me over and the lawyer office keeps phoning and testing us for the money y must I pay for something that I'm not getting I have been to the branch the can't help I spoke to the regional manager he can't help *** hey it's been one year now and no one has contacted me I have emails sent with no reply I have massages sent with no reply all kept on my phone jest imagine the the don't care attitude of mtn and they staff but wen you owe them money they very fast to get the lawyer involved now wen they owe you they don't give a dam I'd like them to phone me on ********** 084

0
Replies (3)
MTN South Africa
MTN South Africa's reply06 Dec 2017, 12:16
Official

Good day Jordache,

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

We cannot find a profile under the I.D number you have provided.

Kindly forward check the information and resend in a private message in order for us to view the details.

The cell phone number that is on contract is also acceptable.

Regards
Charelle Brockman
MTN Complaints Management Team.

Best regards,

JG
Jordache G's update02 Jan 2018, 13:07
Reviewer Update
I'd no *** Contract no *** Please contact me on this number ***
JG
Jordache G's update30 Jan 2018, 11:20
Reviewer Update
Still no reply from youll