1 reviews | Active since Nov 2017
MTN is pathetic
An outsourced company working for mtn contacted me saying i qualify for an upgrade and they will sort all of it I don't have to go to store and won't pay an upgrade fee and they will deliver my new phone to me. They took my details and said within 5 working days I will have my phone. After 14 working days I contacted them because I didn't receive my phone. They said they sent it back to the warehouse and I must call the courier service to arrange for delivery. It went 3 weeks no delivery. So I said please cancel my upgrade and I will go to store to get it done. I went to the store and mtn said it wasn't cancelled. So the lady sent an email to cancel it. I went back to mtn after a week and the other lady wor king there it still wasn't cancelled. I said to her please cc me on the email so I know for the 3rd time it's actually cancelled. She said she isn't allowed to cc me ( yet they are allowed to charge me for a phone I DO NOT have! *******) so she sent the email to cancel it. Yestersay she called to say it's still not cancelled and she will now contact her manager. If the manager is so great are they supposed to wait this long to involve management. 2 months being charged for a phone I don't have?? I expect reimbur*****t AND cancellation of the upgrade and the mtn contract as a whole. Apparently Telekom has great deals. Will explore this.