LS
Lizell S
1 reviews | Active since Jan 2013
21 Sept 2015, 12:06
MTN IS PATHETIC
On the 20th September 2015, at around 12pm, I called MTN, to query why the airtime I had bought about an hour before my call, just randomly disappeared. I spoke to Sibongile Khotsane, This lady not only had a lack of knowledge, but stated that she needs to speak to her supervisor, after holding for over 20 minutes, she came back and still was unable to assist. She also had a very bad attitude, asking me now what do I want her to do. <br> I have seen reports that MTN is apparently *****ing from their customers and I am truly starting to believe that, My airtime and data just disappears randomly... MTN HAS PATHETIC SERVICE
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MTN South Africa's replyOfficial
21 Sept 2015, 15:40Hello Lizell Smit,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply21 Sept 2015, 15:40
Official
Hello Lizell Smit,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***