MTN is PATHETIC

My son took out an 8GB 96 month contract with MTN, as advertised in their catalogue, for a specified price. Although he is paying the advertised price, he is NOT receiving the advertised amounts, and apparently, MTN is battling to rectify this issue. Pathetic. His correspondence with them is as follows:

I have now been in communication with Mtn Direct Sales on the 11/01/2022; 12/01/2022; 16/01/2022; 17/01/2022; 18/01/2022; 19/01/2022; 20/01/2022; 21/01/2022; 24/01/2022; 26/01/2022; 28/01/2022 and 31/01/2022. I've sent emails with all of my relevant documentation to *** on 18/01/2022. I received no response.

I have also sent my relevant documentation to *** on 26/01/2022. I am getting really impatient with MTN as a first time customer. The service I have received is absolutely unacceptable. I want my contract fixed as per the catalogue.

I've gone instore aswell at Tygervalley, where I spoke to the lady that did my contract for me. She advised me that there was a misprint in the catalogue. Which I know is not true. Cate advised me that there CANNOT be a misprint in the catalogue, and when you have issues with the system, you ALWAYS refer to the catalogue. I will attach all of my documentation to this email, hoping I can now get a response. And the reason I know that there cannot be a misprint in the catalogue, is because my friend in Bloemfontein took out the exact same contract and she has received exactly what the catalogue stated. You can find that attached as well.

My package I am supposed to receive is a 4GB day and 4GB night. I am now receiving 1GB day and 1GB night. I have ALSO not received my promotional data of 20GB start up bundle, 3 months subscription for Apple Music, eVOD 4GB bundle. ALONG with a 12GB Bonus summer pass of 2GB music streaming, 5GB Youtube bundle. I have only received a 5GB Video streaming bundle.