1 reviews | Active since Nov 2015
MTN is Overcharg Me
Good day<br> I upgraded my MTN contract early Aug and did not have service for appx 2 mnths of which I had to personally go to MTN at Randburg of which it was of no help. From August the line was up around early November. When I upgraded, I called MTN on the 5th and 13th of Aug to advise them to set my USAGE LIMIT to R0.00 which they confirmed. I m surprised now that MTN is charging me extra R1 600.00 on my invoice for excess usage yet I told them to set my lmit to ZERO and they confirmed. Is it my problem that they changed my request yet I had close to two months without network and used my money to go to their offices which did not help. THIS IS NOT Proffessional. I gave an instruction and I m not going to pay this. The number in question is ***. <br> My Contact is ***<br> <br> the Rf Number for today's call is ***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request for credit on the Data charges for the invoice of the 20 November 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request for credit on the Data charges for the invoice of the 20 November 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng Rakoena
REQ:***
