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JC
Jacques C

1 reviews | Active since May 2009

30 Nov 2017, 16:17

MTN is one big MESS to be honest. Basic maths cant be done

Dear MTN, you gave me a credit, I quote:

"Official private business reply

Good day Jacques,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We tried to call you twice this morning to no avail. For the inconvenience we caused you we will give you a 1 month free subscription. This is R195.99 and it will reflect on your account in 24 hours. you will see this credit on your next MTN statement.

Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.

Kind Regards, Kabelo Brett Mosimanyane Complaints Analyst"

Today I got a message that a debit order was taken. WHY WHY WHY.

I queried it, and now I got a reply from a consulant I have R49.52 left ?

WHO are you giving my credit too to start off with.

Can someone very SNR get in contact with me, so that I can give my FNB bank account details for an EFT from MTN's side.

Credits clearly isnt working, as you are taking money even when I have credits.

What a big mess to be honest !

And ps, I am still waiting for someone to phone me (will that ever happen) ?

0
Replies (3)
JC
Jacques C's update02 Dec 2017, 19:02
Reviewer Update
Can someone who has a clue how to read accounts please get back to me. MTN, seriously please wake up. I can email you all my bank statements. Now I hear I dont have any more credits left because you cant do grade 1 maths and check balances correctly. 1) A debit order bounced because of an expiry date on your side, which was fixed 2 days later on the 2 of Nov 2) I am not a prepaid subscriber, because it sounds like I am one if you say I have arrears. 3) R193.21 was taken on the 30 of Nov 4) R146 is due end of Dec PLEASE TELL ME WHERE I AM BEHIND PLEASE ?????????????????????????????????????????????? First you cut me off, then give me a credit, then some bull**** story according to your records I am behind again. FFS guys .... WAKE UP Can the MTN CEO please contact me that I can tell him how wonderful his network is (because clearly it is going down the drain if I read news24 reports about customer complaints !
JC
Jacques C's update06 Dec 2017, 06:59
Reviewer Update
Please give me the steps to port please Alice. My account ends March 2018 (thank GOD for that). I cant beg people for correct answers, and I still want a call from a snr in the customer care department (think this is my 8th request for this simple request).
JC
Jacques C's update06 Dec 2017, 07:06
Reviewer Update
Read this reply from MTN ..... (and tell me how true is this, because it isnt by FAR true). Since the 15th of NOV I am up to date .... "Good day Jacques, Thank you for emailing Customer Care. Please note according to our system there was a rejected debit order leaving your account in arrears for the amount of R400.60 on your account and the reject debit order fee was taken off from your credit. Kind Regards, Charelle Brockman Customer Services MTN SA "